Refund policy

The Summer's End Box is sold as a pre-order. You pay in full when you order, and your box ships on or around September 3, 2026, to arrive over Labor Day weekend.

Before your box ships, you can cancel for any reason and get a full refund to your original payment method, no fee. Email michela@rendezhouse.com with the name and email you used to order. The last day to cancel is the day the box ships, on or around September 3, 2026.

If your box is delayed: we expect every box to ship on or around September 3, 2026. If something outside our control pushes that date back, we will email you with the new shipping date and a clear choice, keep your order or cancel it for a full refund. You will never be charged for a box that ships materially later than promised without your okay.

After your box ships: Rendez sells food in its original sealed packaging. For safety and quality reasons, we cannot accept returns of food once a box has shipped, and we cannot refund a box because you changed your mind after it is on its way. This is standard for food sold by mail.

What we will always make right:
A box damaged in transit. Send a photo within 7 days of delivery and we will replace or refund the damaged items.
A wrong or missing item. Tell us within 7 days and we will ship the correct item or refund it.
A box lost in transit. If tracking shows it did not arrive, contact us and we will trace it with the carrier, then replace or refund it.

How refunds are issued: refunds go back to your original payment method. Most land within 5 to 10 business days, depending on your bank. We will email you when a refund is sent.

Questions: email michela@rendezhouse.com. A real person, usually me, will answer.

Rendez House LLC, Chicago, Illinois.